I. Production & Manufacturing

  • How are the shoes made?
    Xavier Camps shoes guaranteeing a natural, long-lasting and comfortable shoe with an excellent fit. All of our shoes are handcrafted in a traditional way using the finest leather.
  • Where are the shoes made?
    Our shoes are handcrafted by seasoned artisans in a small factory located in Castilla-La Mancha, Spain. Our shoemakers use traditional methods passed down through the generations.

II. Methods of payment

  • What payment methods do you accept?
    We accept all major credit cards such as Visa, MasterCard and American Express.
  • When is my credit card charged for the order?
    The charge is made on your credit card at the time you place the order through our website.
  • Do you accept international credit cards?
    Yes; provided the credit card is legally issued and contains valid identification from either Visa, MasterCard or American Express.
  • Are my card details safe on your site?
    All payment and credit card information is safe and protected using STRIPE® (Stripe is one of the most valued payment processors worldwide) as a payment processor.

    Your credit card data is safely transmitted to our processor gateway using an encrypted SSL connection. Your financial information is directly submitted from your browser to Stripe’s secure server without Xavier Camps having access to your card data.
  • Do I have to pay taxes and customs duties?
    All prices listed on our website include taxes, customs and shipping fees. No additional fees are required.
  • How do I download my invoice?
    You will receive an email with our Commercial Invoice shortly after placing your order. If you are unable to locate your invoice, please, contact us at

III. Sizing

  • What sizes are available?
    All of our shoes are in U.S. sizing. Our sizes range from 8 to 13. Half sizes are available. If you need a special size, please, contact us at
  • How do I find the right size?
    All our shoes fit true-to-size according to the U.S. sizing guidelines. Remember that we also offer half sizes so you can confidently choose the size that best fits your foot.

    If you find yourself in Toronto, you can use our free HOME-SHOWROOM service, where members of our team go to the place and time you choose with the shoes and sizes you want to try on and so you can see our shoes and try them on before you buy them.

    If you would like to use our HOME-SHOWROOM service, click here.
  • The shoe I want is sold out...what should I do?
    None of the shoes that appear on our website are out of stock. In case the shoe you want is not in our Toronto warehouse, we will notify you before your purchase is finalized to expect a longer than normal shipping time.

    All shoes listed on our website are available for purchase, either from our Toronto, New York or Madrid warehouses.
  • Are your shoes offered in narrow or wide sizes?
    The standard width of all our shoes is “D”.
  • I usually wear orthotic insoles. What size should I order?
    Our shoes can be made to fit orthopaedic insoles Before placing your order, please, contact us at

IV. Home-Showroom

  • Can I try the shoes on before I buy them?
    Yes, you can see and try our shoes before buying them. We invite you to use our HOME-SHOWROOM service, click here.
  • Where is a showroom to try on my shoes?
    Xavier Camps does not have any physical showrooms in the cities where we operate. Instead, Xavier Camps offers our free HOME-SHOWROOM service to our Toronto customers.
  • What is Xavier Camps HOME-SHOWROOM service?
    Our free, ‘Home-Showroom’ service allows you to try on the shoes you love before you buy them to ensure the comfort and satisfaction you deserve. Using our website, confirm your postal code is within our service area, then select the date, time and location of your preference and we will bring our shoes to you for your fitting.
  • How much does the HOME-SHOWROOM service cost?
    This service is completely free. Gone are the days of going in-store shopping to find the right size, or worse, the inconvenience of online shopping with the inevitable returns. The HOME-SHOWROOM service is hassle-free, at no cost to you. This VIP service is exclusively at Xavier Camps.
  • How many pairs of shoes do I have to buy if I use the HOME-SHOWROOM service?
    You only buy if you want to. Our service is free and does not require a purchase. Therefore, there is no problem if after seeing our shoes and trying them on you decide not to buy them. Our visit is without-commitment for you. However, we are sure that you will absolutely love, both, our service and our shoes.
  • What should I do if I choose to buy the shoes during the HOME-SHOWROOM service?
    Purchases can be made immediately by credit card during your Home-Showroom appointment. Alternatively, purchases can be made online later through our website.

V. Shipping

  • Can I edit or cancel my order?
    If you wish to cancel or modify your order, please send an email as soon as possible at We will make every effort to accommodate your request. However, once an order has been submitted and processing has begun, modifications or cancelations of your order are not possible.
  • Where do you ship from?
    All shoes are shipped from our warehouse located in downtown Toronto, Canada.
  • Do you ship internationally??
    Xavier Camps Canada only ships orders within Canada and the United States.
  • Do you offer free shipping?
    We are pleased to offer free shipping on all our shoes throughout Canada and the United States.
  • Do your shipment include insurance?
    Each purchase is insured by us during the transit period. Once an item is signed for, either by you or the gifted recipient, responsibility for your purchased goods passes on to you. A signature, upon receipt, is evidence of delivery and fulfilment by Xavier Camps.
  • How long will it take to receive my order?
    Shipments within Canada take between 3-8 business days. Shipments within the United States take between 5-10 business days. For any shoes that are not currently in stock at our Toronto or New York warehouses, and therefore require delivery from Spain, shipments take between 22-29 business days for orders in Canada, and between 25-32 days for orders in the United States. Before completing your purchase, Xavier Camps will inform you of the estimated shipping time of each shoe you intend to buy.
  • Do I have to pay for customs duties or import taxes?
    No. All prices listed on our website include custom’s fees and importation taxes.

VI. Returns & Exchanges

  • Do you accept returns?
    Yes, we accept returns. If you are not completely satisfied with you Xavier Camps shoes we will gladly allow you to return items as long as they comply with our RETURNS policy.
  • How can you return your shoes for a refund?
    You can request a return by contacting our Customer Service department here, indicating your order number, postal code and your email address.
  • Do I have to pay for the returning shipping costs?
    Free Returns are offered within Canada on all shoe purchases. Return requests must be made within 14 days of the date you received your shoes. Requests after this point will be denied.
  • How long it takes to receive a refund?
    Once we refund your order, the funds will be available on the original payment account according to the terms, conditions, and practices of your banking institution. We cannot control how quickly the funds are returned to you once we submit the refund.
  • Do you accept size exchanges?
    Yes, we accept size exchanges. Xavier Camps offers free returns for size exchanges on all shoe purchases.
  • How can you exchange your shoes?
    Size exchanges must be requested within 14 days from the date of delivery (i.e. your return shipment must be postmarked within 14 days from receipt of your order). If the size you received does not fit, you can request a size exchange by contacting our Customer Service department here, indicating your order number, postal code and your email address. Click here for more information about our size exchange policy.

VII. Customer Care

  • What are your Customer Care hours?
    Our customer care hours are: Monday - Friday: 9am-6pm EST
  • What is your contact information?
    Toronto showroom: 88 Blue Jays Way Toronto, ON M5V0L7 Canada. Please use the ‘Contact Us’ page to get in touch.
  • I would like to carry your products in my store.
    If you are interested in selling our products in your store, please contact us by email at
  • I have a question that is not answered here.
    If you have any questions that have not been answered on this page, please send us an email at and we will be happy to answer your questions.
Do you have a question that is not answered here? Contact us

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